Protect Your Move: Defending Against Fraudulent Movers

A big truck indicating a warning sign for scam.

Moving to a new home is an exciting chapter. Still, being vigilant and informed is essential, especially when avoiding scammers during interstate moves. This comprehensive guide will equip you with the knowledge and insights needed to recognize the warning signs of moving scams, protect your belongings, and ensure a smooth and secure transition based on customer reviews.

Whether planning a local move or embarking on an interstate journey, arming yourself with information about fraudulent movers and company scams is crucial. Let’s dive in and empower you to make confident choices for a hassle-free and trustworthy moving experience. Don’t forget to check customer reviews to avoid falling victim to scammers.

Types of Fraudulent Movers: Identifying the Red Flags

Moving to a new home can be an exciting adventure. Still, it’s crucial to be cautious and well-informed about mover company scams regarding interstate moves and the transportation of your household goods. Unfortunately, unscrupulous individuals and companies in the industry engage in fraudulent practices, putting your belongings and peace of mind at risk.

Let us shed light on common moving scams and provide valuable insights to help you identify reputable moving companies and company scams. You can protect your household goods by learning to recognize these warning signs during your upcoming move.

1. The Phantom Movers:

Phantom movers are those fraudulent companies that operate entirely online or through a phone call, offering attractive deals without any physical presence or address. They may provide estimates over the phone without thoroughly assessing your belongings. To identify reputable moving companies and avoid scams and fraud, look for companies with a physical presence and address.

2. Hostage Holders:

Hostage holders are fraudulent moving companies who seize your belongings and demand more money than initially agreed upon before releasing them. Watch out for these fraudulent moving companies to avoid falling victim to this scheme.

3. Blank Contract Scams:

Some fraudulent moving companies will present you with a blank or incomplete contract, leaving room for the company to inflate prices or add hidden fees later. Protect yourself from blank contract scams by ensuring the company provides a complete and detailed contract.

4. Bait and Switch Tactics:

Bait and switch tactics involve luring customers with a low estimate and drastically increasing the price on moving days. To recognize this type of fraudulent company, be cautious of estimates provided by other reputable companies that are significantly lower than those offered by our company. Get multiple estimates and compare them. And pay attention to any sudden price increases or changes to the agreed-upon terms within the company.

As you embark on your journey, arming yourself with knowledge about fraudulent movers is essential to ensure a successful and stress-free experience. By being vigilant and knowing the red flags associated with different types of moving scams, you can make informed decisions and choose a reputable moving company that prioritizes your satisfaction and the safety of your belongings. Remember, a little caution and research go a long way in safeguarding your move and helping you start this new chapter.

Protecting Yourself from Moving Scams: Your Moving Day Checklist

To ensure a smooth and scam-free moving experience, we’ve compiled a comprehensive checklist to help you protect yourself from moving scams. Following these steps, you’ll be well-equipped to safeguard your belongings, finances, and peace of mind.

1. Verify the Moving Company’s Credentials:

Before the moving day arrives, take the time to confirm that the moving company is legitimate and reputable. Here’s how:

  • Check for a valid state license from the company;
  • Look up the company’s reviews and ratings on trusted websites; and
  • Contact the Better Business Bureau to inquire about any complaints or red flags regarding a company.

2. Review the Contract Thoroughly:

Before signing anything, carefully go through the moving contract provided by the company. Ensure that all details, including the inventory list, estimated costs, and payment terms, are clearly stated in the contract. Watch out for any discrepancies or missing information.

  • blank spaces or vague terms in the contract;
  • hidden fees or additional charges that were not discussed earlier; and
  • any clause that seems unclear or ambiguous.

3. Take Inventory of Your Belongings:

Create a detailed inventory list of all your belongings before the movers arrive. This will help you keep track of your items and detect any discrepancies later. Consider:

  • taking photos or videos of valuable or fragile items;
  • labeling boxes with their contents and destination rooms; and
  • keeping important documents and valuable items with you, rather than entrusting them to the movers.

4. Be Present During Loading and Unloading:

On a moving day, ensure you’re present when the movers are loading and unloading your belongings. This step is crucial to prevent any unauthorized removal of items and promptly address any issues. Keep an eye out for any signs of mishandling or rough treatment of your possessions. Ensure that all items are accounted for and adequately labeled on the inventory list. And ask questions and seeking clarifications if you have any concerns.

5. Avoid Cash Transactions:

While it might be tempting to pay in cash to save on fees, it’s safer to use traceable payment methods. Cash transactions can be challenging to track and might not provide the necessary documentation in case of disputes.

6. Stay Informed About Your Rights:

Familiarize yourself with your rights and responsibilities as a customer. The Federal Motor Carrier Safety Administration (FMCSA) provides a booklet called “Your Rights and Responsibilities When You Move,” which can be a valuable resource.

For further information about FMCSA you can check this site: Red Flag Indicators of Moving Fraud

By diligently following this moving day checklist and staying vigilant, you can significantly reduce the risk of falling victim to moving scams. Your belongings and your peace of mind are worth protecting, and with these steps, you’ll be well-prepared to ensure a successful and scam-free transition to your new home. Remember, caution and attention to detail can make all the difference in turning your moving day into a positive and stress-free experience.

Recognizing Fake Reviews and Testimonials: How to Separate Fact from Fiction

In today’s digital age, online reviews and testimonials play a significant role in shaping our decisions, including when choosing a moving company. However, not all reviews are genuine. Fake reviews and testimonials can mislead consumers and lead them to make the wrong choices. This part guides you through recognizing counterfeit reviews and testimonials, empowering you to make informed decisions, and safeguarding your moving experience.

1. Overly Positive or Negative Language:

Pay attention to the tone of the review. Genuine reviews usually strike a balanced manner, highlighting positive and negative aspects. Be wary of excessively glowing or overly critical reviews, as they might be fabricated to manipulate perceptions.

2. Generic and Vague Content:

Authentic reviews often provide specific details about the customer’s experience, mentioning particular services, interactions, or challenges faced. On the other hand, fake reviews tend to be vague and lacking in specific details, making them seem generic and inauthentic.

3. Excessive Use of Superlatives:

Watch out for reviews that contain an abundance of superlatives like “best,” “amazing,” or “unbelievable.” While positive language is natural, excessive use of such terms could indicate an attempt to exaggerate the experience.

4. Unrealistic or Exaggerated Claims:

If a review seems too good to be true or describes an almost unreal experience, it’s worth investigating further. Authentic reviews are more likely to discuss both positive and negative aspects in a balanced manner.

5. Lack of Details or Context:

Legitimate testimonials often provide context and details about the customer’s situation, making them more relatable. Fake testimonials might need more information and feel connected to real-life scenarios.

6. Suspicious Timing and Patterns:

Take note of the timing of reviews. If a moving company suddenly receives a flurry of positive reviews within a short timeframe, it could be a red flag. Similarly, if a company has a pattern of negative reviews followed by a sudden surge of positive ones, it’s worth investigating further.

7. Check the Reviewer’s Profile:

Many platforms allow you to click on a reviewer’s profile to see their history of reviews. If a reviewer has only left one glowing review for a particular company, it could indicate a potential fake account.

8. Cross-Check with Other Sources:

To validate reviews, consider cross-referencing them with other sources. Check multiple review platforms and websites to get a more comprehensive understanding of the company’s reputation.

9. Trust Your Instincts:

Lastly, trust your gut feeling. If a review seems too suspicious or doesn’t resonate with your own experiences, it’s okay to question its authenticity.

As you navigate the world of online reviews and testimonials, remember that a discerning eye is your best defense against fake reviews. By analyzing the language, content, patterns, and sources of reviews, you can separate fact from fiction and make well-informed choices when selecting a moving company. Your moving experience deserves authenticity, transparency, and reliability, armed with these insights.

Why Trust Off Load Moving Co.?

You can confidently place your trust in Off Load Moving Co. because our extensive experience and dedicated team of professionals set us apart in the moving industry. We prioritize your satisfaction, and our commitment to transparent pricing, comprehensive insurance coverage, and the positive feedback we receive from our satisfied clients showcase our unwavering dedication to providing you with a seamless and stress-free moving experience. Rest assured, when you choose us, your belongings are in the capable hands of a team that values your possessions as much as you do.

Discover exceptional service in the following areas: Virginia Beach, Norfolk, Hampton Roads, Portsmouth and the surrounding areas. Reach out to us now at 757-749-7212 to immerse yourself in the advantages of our dedicated and client-focused expertise.

GET YOUR FREE QUOTES HERE

Off Load Moving

5-Star Moving Company

Don’t just take our words for it. Our customers have experienced how great our services are. 

5.0
Based on 112 Reviews
Tim Donahue
May 2, 2023

Great moving experience overall. Briar is very professional and his crew handled my property as if it were their own. Highly recommend!

Corry King
April 30, 2023

Moving doesn’t have to be stressful if you hire a company that goes above and beyond to ensure your move goes smoothly! Briar and his team were extremely professional, handled all of my items with extreme care, and didn’t waste any time. If you’re looking to move a few items or an entire home, I definitely recommend Off-load Moving to meet your needs!

Nikole DEmanuele
April 13, 2023

Briar and his team are a pleasure to work with!! Super professional, and respectful!! They take extra measures to make sure that things are done properly and to our standards!! I highly recommend Off-Load Moving!!

Kristin Quigg
March 21, 2023

Don’t even bother looking for another company, Off-Load Moving is by far the best around. Hands down the most professional, friendly, and respectful group of guys I’ve had the pleasure of working with. I’ve moved every year for the last 8 years and I have yet to find a company as good as this, I will 100% use them again for my future moving needs! They were prompt, thorough, and genuinely cared about my home and my property - they ensured everything was protected to the best of their abilities. Moving day can always be stressful, but with this crew at your service you can’t go wrong - and they do it with a smile on their face! Thank you Off-Load Moving for making moving day a breeze.

Lauren T
March 20, 2023

Briar and the team at Off Load Moving were professional, respectful, and reliable from start to finish with the move they completed for me. They communicated clearly ahead of time and provided an extremely accurate and easy to understand estimate of the cost with no hidden fees or gimmicks. The day of the move Briar showed up on time, reviewed the service contract with me, and made sure I had no additional questions. There was no waste of time or resources. They got to work immediately upon their arrival, and did not stop working until everything had been completed. They moved large, heavy, oversized items from my old house to my new house across the water, and took extreme care in packing my most delicate and fragile items with the up most responsibility. Nothing was damaged, and I had the opportunity to inspect everything prior to them leaving. During the move I did not have to do any additional work, and I was informed of what was happening every step of the way. If I ever needed anything moved for any reason or occasion again, Briar and the team at Off Load are my first and only call. Their level of care, class, and professionalism is above and beyond.

Andy Nelson
March 11, 2023

Prompt, professional, and courteous service. Great team!

Victoria Walker
March 11, 2023

My friend recommended me giving Off-Load Moving a call. They responded in the same day and were able to get me scheduled for a Saturday a few days later! They communicated with me and were able to move my small couch into a my place very quick. I will definitely use them next time i move and recommend them to anyone in need of moving service!

Caitlin Kane
March 10, 2023

It was & absolute pleasure working with these gentleman, they were absolutely amazing. Definitely a 10 out of 10 experience.

VaLisa Welsh
March 8, 2023

Great group of people. First met them when they delivered my new furniture. I then hired them for our move. So glad I did. They are professional and were so careful with all of our things. I highly recommend them for any of your moving needs.

Denise Rose
March 7, 2023

5+ STARS!!! Quick responses. Great communications. On time arrival. Packing expertise. Very fair pricing.

Krystle Lipetzky
March 5, 2023

The Work Load: on different occasions, Off-Load Moving (OLM) moved a piano, and delivered two sets of couches, not to mention assembled necessary reclining couch pieces for us. The Crew: This hard working crew is professional, yet personable and they meant business in safely moving our goods. Not to mention, they did everything in a timely manner and were very easy to work with. Overall Assessment: Would absolutely recommend OLM to everyone. Stop wasting your time searching for a moving company, because OLM can do it all. The care they took with not just the items coming into our home but they carefully moved our current belongings aside to make way for the new furniture, they added padding to the door frame, and took away the obnoxiously large delivery boxes. It was a stress-free and first class experience. Side Note: OLM’s owner recommended we check out Casual Home Furniture in Chesapeake, which was an absolute win.

Nicole Salsbury
February 25, 2023

This team made my move stress free. They were very professional and quick. I highly recommend this wonderful team for your move!

Christin Bell
February 23, 2023

I can not recommend this company more! Briar and his team were trustworthy, fast, and the pricing was great! We will be using them for our future moves!

Tuck Da Monsta
February 23, 2023

Briar was exceptionally professional. He and his crew went above and beyond while providing additional services after delivering my household goods from storage. I would highly recommend his company for any and all things related to moving. You will not be disappointed.

Eric & Lisa Saar
February 18, 2023

Off-Load Moving did a great job moving our existing shop to a new location. They were on time and did everything promised and more. Thank you so much for the professionalism and cleanliness. We will use you for our next move.

Patty Preston
February 16, 2023

Off Load Moving company made this process so easy for me. They were professional handled everything with care and very respectful. If you want a stress free and professional move these are the guys I recommend. Thank you again for a great experience.

Ryan Finn
February 10, 2023

From the initial request up until after the move was completed, Briar and the rest of his team were amazing. My wife sent in a quote request and we received a very professional phone call from Briar to get an idea of what we were moving, when we were moving and to schedule a in-person estimate. The estimate was quick but thorough and on time! Come moving day, the team was very friendly, considerate of our home and belongings, and worked quickly and efficiently to get us moved into our new house. Briar showed up to check in on us and his team and to assist with a few of the more valuable and fragile items. After move in, Briar reached out to us and came out to make sure everything was done to our satisfaction. All in all, the team was fantastic and the move went very smoothly. The prices were right and the cost estimates were transparent and clearly spelled out for us. 10/10 would recommend Off-Load moving company to anyone in the Hampton Roads area and we will be utilizing them in the future, should we move in the area again!

Teonna James
February 10, 2023

Best moving company there is !

Lucas4life L.
February 2, 2023

Briar and his team were the best! This was the best moving experience I have ever had. I will be ONLY using them in the future. I appreciate you all so much.

Johnita Forbes
February 2, 2023

This company is filled with all stars! Great customer service and very professional! I was referred to them to do a hard job at new condo and they boldly stepped up to the challenge!! Choose this company 1st for your moving services. I had to learn the hard way that all moving companies are not build like Off-Load!

Christina Frierman
February 1, 2023

Briar and Gavin were awesome!! I called them with a short term need to rearrange some furniture in my house due to a medical need. They came quickly! They were professional. Call Briar and Off-Load moving for all your needs!! I can’t recommend them highly enough!

Justin Acosta
January 31, 2023

I’ve worked with offload moving several times, and their customer service has always been spot on! I always recommend them to anyone I know. They really know how to put their clients first, and make things happen fast!

Nicole pixler
January 28, 2023

Off-load moving is the way to go! Briar the owner contacted me to donate his time to my non profit StandUp for kids, Hampton Roads! He and his company came to meet me with a 16ft box truck, followed me to 3 different pickup locations in Virginia Beach and then to Norfolk to deliver. They did this out of the goodness in their hearts!! So thankful for this young man and his desire to give back!!

Jonathan Grissom
January 28, 2023

Briar helped me out for a bike transport. The service was quick and easy. If you need a motorcycle moved, I would highly recommend for the quality of service and price.

Chris Anderson
January 20, 2023

Very easy move. Thank you

josh F
January 20, 2023

10/10 would recommend!!

OFTP_Adamtheki113r
January 16, 2023

First off I’d just like to say GREAT CUSTOMER SERVICE. When moving it is always so stressful and timelines are always changing, but with this company everything ran very smoothly. Very Accommodating to my timeline of needs and overall just very friendly and easy to work with. I can’t think of anything that cements good companies to great companies better than their customer service and responsiveness. I was moving from Virginia down to SC and all my stuff was here the same day as pickup. Nothing was damaged everything arrived and was taken great care for. I witnessed so many horror stories where stuff was broken and items arriving late. With this company I am so grateful I didn’t need to experience that first hand. Last thing if you want great service and careful handling of your most valuable household items this is worth every single penny. I am ecstatic to set up my new life down here and explore the many new places to see!!

Sydney P
January 14, 2023

Meet and greet by the owner was very professional and he was very layback. He and his crew had free time before my pac date where they came over and started packing and all their packing was done professionally . They treated all items like if it was their own property . Showed up on time communication was outstanding. I highly recommended this company to anyone who is in search of a local or long distance move out. Once again really appreciate your time and effort

Lauren F
December 29, 2022

Briar made the whole process of moving for me stress free. Great customer service, good communication, fast, timely, and efficient. Would definitely recommend and use their services again!

Shannon Shifflett
December 21, 2022

Blair and his crew were phenomenal. They were timely, efficient and just wholesome people. They helped out tremendously for a last minute moves and I couldn’t be happier. Thank you Off-load Moving!!!

Fontaine Smith
December 20, 2022

It was absolutely ?

Maria Lancaster
December 11, 2022

We had another great move in day with Off-LOAD Moving! We are so grateful to find such a great resource for all our moving needs and projects. All of our stuff is handled carefully and padded for transfer. Brier the owner is very organized and professional. Don't bother calling anywhere else! They're the BEST! Maria Lancaster, Virginia Beach, VA

Sarah Providente
December 9, 2022

Quick and efficient! Hard workers!

John McGrath
December 4, 2022

Very professional & a great experience dealing with this business!!

Josh Ford
December 4, 2022

This place is wonderful. The family who runs it, are beyond professional. On top of it are the most genuine and kindhearted people. The employees are very hard working and flexible, and we’re great to work with. Beyond happy and grateful for the work they’ve done. If I ever needed a move again, this will be the business I use. Not to mention a great veteran run business. Thank y’all so much, much love. It was a pleasure

Mark Bradley
December 1, 2022

Called and they were able to move a MONSTER of a dresser up 3 flights of stairs the same day. They are very personal and care about your belongings. I would recommend to anyone.

Phil, Brittany and Wes Family
November 26, 2022

Briar (the owner) and his family did an absolutely amazing job moving us in VB! They moved all of our large and heavy items in one day. Briar was also extremely flexible and willing to work with us on moving our move date due to some issues with closing on our new house. During the move one of our organizing units for the kids playroom broke and Briar immediately bought us a new one and had it shipped to our new address. Moving is always a very stressful experience and OFF-Load Moving made it as stress free as possible! I would highly recommend OFF-Load moving to anyone looking for an affordable, reliable and professional moving company ?

Chris Tlustos
November 26, 2022

Absolutely amazing quality of work. Logan and his family always take great care of all your stuff and they are absolute professionals. Couldn’t be happier with the service. Great work!

Andrew Will
November 26, 2022

First time using a moving company and they were so professional and accommodating. It’s a shame I’m moving away from them! Would recommend to anyone moving in the area!

Ira Lind
November 24, 2022

I used Off Load Moving when moving into my house, and they did a phenomenal job! Always double checking making sure they had everything going to the right place, they were fast, professional, and I would recommend them to ANYONE moving ANYTHING. TRUST ME YOU WILL NOT REGRET IT!

Brieanne Hamilton
November 22, 2022

The best movers we could have asked for! Made moving back into our house a breeze! I would recommend over and over again!

Antoiwon Brooks
November 22, 2022

I have used Off-Loading moving for two moves and have referred them to several friends and family members who used them. This is the best moving company on the east coast hands down. They were on time, they took care to properly move everything without damage, they were so easy to work with. And I got an amazing discount for being military. The owner himself even showed up and moved my furniture! Amazing company and I’ll continue to use and refer them. They have a customer for life

Danajah Gatling
November 22, 2022

Off-Load Moving is a very wholesome and professional moving company! I recommend them for every move, small or large. All your needs will be met and you won’t be disappointed !

Jo Ann Morgan
November 21, 2022

We were getting new furniture and we had to get rid of our old. They were great and so reasonable! Life savers!

Ryleigh Kramp
November 2, 2022

My first time ever moving I used a different company and I had an awful experience so I was dreading my second move. I can say that off- load moving changed my experience and I was extremely satisfied. I would 100% recommend to anyone. Briar was very flexible and accommodating to match my schedule. They showed up a few minutes early to make sure everything was ready to start loading at our set time. They were very efficient and delicate. I trust them with my belongings, nothing was damaged and everything was well taken care of. Definitely would use this company again for my next move.

MG A
June 15, 2022

I can't say enough good things about Off-Load Moving! Veteran owned, Family ran, the highest moral and ethical standards. AND the price was better than much of the so called competition. They did everything they could to help out. This is the 3rd time I have used this company. Will never trust anyone else with my furniture, and precious cargo. Thank you for all you do!

gktii
September 28, 2021

What a great experience working with these guys. Super attentive, very professional and insanely polite! They moved my elderly mother into her new place and were so thoughtful of her transition, and made sure she felt comfortable the entire time. Highly recommend these guys if you need movers..

Bob Faison
September 3, 2021

I have moved quite a bit in my life and I have never had such a GREAT experience. Moving is never fun but Briar and his TEAM did an excellent job! Customer service seems to be less and less important to companies in many cases these days but definitely not the case with OFF-LOAD. I actually receive text messages on holidays from Briar personally as well as a thank you card which also contained a gift card - pretty impressive. It's the little things in my mind that set companies/people apart. I would also like to give a "shout out" to Briar's parents who actually helped out during the move. Great people and they raised a great young man, kudos to you! I hope this helps in your decision making process when choosing a company for your moving needs. Thanks for reading.

Yvonne Cole
August 24, 2021

They were so nice, accomadating and professional. Took care of the furniture, it was wrapped and secure. I would highly reccomend for any moving and I say this without reservation. They were awesome!

Christian Sharrock Miller
July 18, 2021

Briar and his team were polite, knowledgeable, honest, helpful and Humorous. They moved three households and were on time, accomdating, honest and fun all in one. It was the best experience as a client and Real Estate Agent I've ever had or seen and I've moved all over the world, can't thank then enough! You guys rock!